SMS Terms & Conditions

1. The program

Helio Solar text messages are sent by Helio Solar LLC, 55 Merritt Blvd, Trumbull, CT 06611. Messages relate to your inquiry, estimate, appointment or project with Helio and may include:

• Confirmations and reminders for site visits, design appointments and installation dates.
• Follow-ups on an estimate, design or proposal you requested.
• Updates on permits, inspections, utility interconnection and project status.
• Service, warranty and account notices.
• Promotional messages — only if you have separately agreed to them: offers on Helio services, new services we install (for example battery storage or heat pumps added to an existing solar system), seasonal promotions, and invitations to request an updated estimate.

2. How you opt in

You consent to receive text messages from Helio when you:

• check the text-message consent box and submit your mobile number on a form on this website;
• give your mobile number to a Helio advisor, in person or by phone, and agree to receive text messages; or
• send a text message to a Helio number first.

Consent is not a condition of purchasing any goods or services from Helio. Consent to receive text messages from Helio applies to Helio only and is not shared with or transferred to any other business.

Service texts and promotional texts are consented to separately. Where we collect your number on this website there are two checkboxes, both unchecked by default:

Service texts: “By checking this box you agree to receive text messages, including automated texts, from Helio Solar LLC about your estimate, appointments and project at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.”

Promotional texts: “By checking this box you agree to receive promotional text messages, including automated texts, from Helio Solar LLC, such as offers, new services and seasonal promotions, at the number provided. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase. See our Privacy Policy and SMS Terms.”

You may agree to either, both, or neither. Opting out of promotional texts does not stop service texts about a project you have asked us to do, and vice versa.

3. Message frequency

Message frequency varies depending on your inquiry and the stage of your project. You will typically receive a small number of messages around each appointment, proposal or project milestone. Recurring messages are not sent on a fixed schedule.

4. Cost

Message and data rates may apply. Helio does not charge for text messages, but your mobile carrier’s standard messaging and data charges apply to every message you send or receive. Check with your carrier for details of your plan.

5. How to opt out

You can cancel at any time. Reply STOP to any message from Helio and you will receive one final message confirming that you have been unsubscribed; after that you will receive no further text messages from us unless you opt in again. You may also unsubscribe by contacting us at the details below.

Opting out of text messages does not affect any estimate, appointment, contract or warranty you have with Helio — we will simply reach you by phone or email instead.

6. Help and support

Reply HELP to any message for assistance, or contact us directly:

7. Eligibility and carriers

The program is available to individuals aged 18 or older with a wireless number from a participating United States carrier. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier and to the availability of the network.

8. Your number

You represent that you are the account holder for the mobile number you provide, or have the account holder’s permission to enroll it. If you change or give up your number, please tell us so we can update or remove it.

9. Privacy

How we handle your information — including that mobile numbers and text-messaging consent are never sold or shared with third parties for marketing — is described in our Privacy Policy.

10. Changes and governing law

We may update these terms from time to time; the date at the top shows when they were last revised, and continued participation after a change means you accept it. These terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law rules.