Privacy Policy

1. Information we collect

We collect only what we need to answer your inquiry and deliver the work you ask for:

• Contact details you give us — name, email address, mobile or landline phone number, and the property address for an estimate or visit.
• Project details — your utility, approximate monthly electric bill, roof and heating information, and the services you are interested in.
• Text-messaging consent — the fact that you agreed to receive text messages, when, and how (for example, a checked box on a form on this website).
• Technical information collected automatically when you use the site, such as IP address, browser type and the pages you view, used to keep the site working and secure.

2. How we use it

• To prepare estimates, proposals and designs you request.
• To schedule, confirm and remind you of appointments and installation dates.
• To keep you informed about the status of your project, permits, inspections and warranty service.
• To respond to your questions and provide customer support.
• To send occasional information about Helio services and offers, where you have agreed to receive it.
• To operate, secure and improve the website.
• To meet legal, licensing and record-keeping obligations.

3. Mobile numbers and text messaging

If you provide a mobile number and agree to receive text messages from Helio, we use that number to send the messages described in our SMS Terms & Conditions: appointment confirmations and reminders, estimate and proposal follow-ups, project and installation updates, service and warranty notices, and — only if you have opted in to them — occasional promotional messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text-message service, who use it only to deliver the messages you asked for.

We do not sell, rent or trade mobile numbers or text-messaging consent, and we do not share them with lead generators. Consent to receive text messages from Helio is consent for Helio only; it does not transfer to any other business.

You can withdraw consent at any time by replying STOP to any message from us. Message and data rates may apply. Message frequency varies. Reply HELP for assistance, or contact us using the details below.

4. How information is shared

We do not sell your personal information, and we do not share it with third parties, affiliates or lead generators for their own marketing. We share information only:

• With service providers acting on our behalf — the companies that host this website, store our records, send our email, and deliver our text messages. They may use your information only to perform those services for us.
• With utilities, permitting authorities, inspectors and incentive programs where required to complete an installation, interconnection or rebate you have asked us to pursue.
• With a financing provider you choose, and only when you ask us to submit or coordinate an application.
• When required by law, or to protect the rights, property or safety of Helio, our customers or others.

All of the above categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text-message service.

5. Security

We use reasonable administrative, technical and physical safeguards — including encrypted connections, access controls and server-side storage of your details — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Retention

We keep your information for as long as needed to respond to your inquiry, perform the work, honor a warranty, and meet our legal and licensing obligations. Records of text-messaging consent and opt-outs are kept for as long as required to demonstrate compliance. You may ask us to delete your information at any time; we will do so unless we are required to keep it.

7. Your choices and rights

• Text messages: reply STOP to any message to opt out, or contact us and ask to be removed.
• Email: use the unsubscribe link in any marketing email, or contact us.
• Access, correction and deletion: you may ask what personal information we hold about you, ask us to correct it, or ask us to delete it. We will verify your identity before acting on a request.

8. Children

Our services are for homeowners and businesses. This website and our text-messaging program are not directed to anyone under 18, and we do not knowingly collect information from children.

9. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be posted on this page.

10. Contact us

Questions or requests about this policy or your information: